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You have 30 days from the date of delivery to request a return.
To be eligible:
The item must be unused, unworn, and in original condition
All tags must still be attached
Items must be in their original packaging
A receipt or proof of purchase is required
To initiate a return, contact us at support@rezswag.com. Once your return is approved, we’ll send you a return shipping label and instructions.
Note: Items sent back without prior approval will not be accepted.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS HERE]
Please inspect your order upon arrival. If your item is:
Damaged
Defective
Incorrect
Contact us immediately at support@rezswag.com so we can evaluate the issue and make it right.
We do not accept returns for:
Custom or personalized items
Perishable goods (e.g., food, flowers, plants)
Personal care items (e.g., soaps, skincare)
Hazardous materials or flammable substances
Sale items or gift cards
If you’re unsure about an item’s eligibility, reach out to us first.
The quickest way to get what you want is to return the item you have. Once the return is approved, place a new order for the desired item.
If your order is delivered within the EU, you have 14 days to cancel or return for any reason — no justification required.
Items must be:
Unused and in original condition
In original packaging with tags
Accompanied by proof of purchase
Once your return is received and inspected, we’ll notify you if the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days
Refund times may vary depending on your bank or credit card provider
If it’s been more than 15 business days since your return was approved and you haven’t received a refund, please contact us at support@rezswag.com
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